Support
Pick the fastest route for what you need.
Report a player
In game, type /report <player> <reason>. Online staff get it straight away, and every report is reviewed.
Appeal a punishment
Ask on the Discord or email us. Include your username and the reason shown on the ban or mute message. Please appeal calmly; arguing in chat won't speed it up.
Store and purchases
Email us with your Minecraft username and the transaction ID from your receipt. See the Refund Policy for what we can refund.
Bugs and feedback
We're in open beta, so bug reports help a lot. In game, type /feedback followed by what happened; it goes straight to the team. You can also post on the Discord.
[email protected] for anything else, including privacy requests. We usually reply within a few days.